Personal Data Policy

Last Updated: July 20, 2025

Welcome to iStoreGadget.ae (the "Website"). These Terms and Conditions ("Terms") govern your access to and use of the Website, as well as the purchase of products offered by iStoreGadget ("we," "us," or "our"). The Website operates in the United Arab Emirates (UAE) and is governed by UAE laws.

1 Privacy Policy

We are committed to protecting your personal data in accordance with Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) and applicable UAE regulations.

Data We Collect

We collect the following personal data when you use the Website, place an order, or interact with us:

• Name, contact details (phone number, email address, delivery address)
• Order history and preferences
• IP address, browser type, and device information for website functionality and analytics
• Any other information you voluntarily provide

How We Use Your Data

We use your personal data to:

• Process and fulfill orders
• Communicate order confirmation, updates, and delivery details
• Provide customer support
• Improve the website and services
• Comply with legal obligations
• Send promotional messages (with your consent, which you may withdraw at any time)

Storage of Payment Data

We do not store your payment card or bank information. All payments are securely processed through our third-party payment acquirer, MyFatoorah (myfatoorah.com), which complies with applicable security standards.

Sharing with Third Parties

We share your personal data with trusted third parties only where necessary:

• Delivery partners (e.g., courier services) to fulfill orders
• Payment processor (MyFatoorah) to handle transactions
• Service providers for hosting, analytics, and customer support
• Authorities when required by law

We ensure third parties process data in accordance with UAE data protection laws. Your data is not sold to third parties for marketing purposes.

Your Rights

Under the UAE PDPL, you have the right to access, correct, delete, or restrict the processing of your personal data. Contact us at info@istoregadget.ae to exercise these rights.

Data is retained only as long as necessary for the stated purposes or as required by law.

2 Orders and Payment

All orders are subject to availability and our acceptance. Payment is made upon delivery (Cash on Delivery) or via secure online methods through MyFatoorah.

By placing an order and opting for Cash on Delivery, you confirm acceptance of the product and these Terms. Payment constitutes a binding agreement to purchase the product as described.

Prices are listed in UAE Dirhams (AED) and include VAT where applicable.

3 Delivery Policy

We aim to deliver orders promptly within the UAE. Delivery times are estimates and are not guaranteed.

Proof of delivery (e.g., signed delivery receipt, tracking confirmation, or courier confirmation) serves as conclusive evidence that the order was successfully delivered and received by you or your authorized representative.

Upon successful delivery and payment (for Cash on Delivery or bank card), the order is considered completed, and ownership/risk transfers to you.

If you fail to accept delivery without valid reason, we may cancel the order and charge applicable fees.

4 Refund and Return Policy

Defective or Damaged Products

In accordance with Federal Decree-Law No. 15/2020 on Consumer Protection (as amended), if a product is faulty, damaged, or not as described at the time of delivery:

• You must notify us within 7 days of receipt with proof (photos, description).
• We will, at our discretion, repair, replace, or refund the product (subject to verification).
• Warranty terms (if any) provided by the manufacturer apply.

Used or opened products (where applicable) are not eligible for return unless defective.

This policy complies with UAE consumer protection laws. Other returns are not available.

5 Limitation of Liability

To the maximum extent permitted by UAE law, including Federal Decree-Law No. 15/2020 on Consumer Protection:

We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or products, including loss of profits, data, or goodwill.

Our total liability shall not exceed the purchase price of the relevant product.

We provide no warranties beyond those required by law (e.g., for defective goods).

6 Intellectual Property

All content on the Website (text, images, logos, trademarks) is owned by us or our licensors and protected by UAE intellectual property laws. You may not reproduce, distribute, or use it without permission.

7 Prohibited Use

You agree not to use the Website for unlawful purposes, post harmful content, or disrupt its operation.

8 Governing Law and Jurisdiction

These Terms are governed by the federal laws of the United Arab Emirates, applicable in the Emirate of Dubai.

Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the competent courts in Dubai, UAE.

9 Miscellaneous

If any provision is unenforceable, the remainder remains in effect.

These Terms constitute the entire agreement between you and us.